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Customer Service Improves on a Regional Financial Institution
Challenge: Customer has problems at a regional level because they are facing
difficulties on following up, late customer responses and quality levels.
Solution: A processes consulting engagement was established and Sigma 7 system was implemented, allowing the Bank to follow up any request the customer could have for each financial product.
Result: The bank is now available to coordinate and organize every request, check any delay, measure response timing and satisfaction of the customers control the device based on a process. Also customer can now count on centrally managing information from serveral countries for decision making.
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