Feedback
 

Service Challenges

* How to measure customer satisfaction when you have large number of clients and service points?
* How to know what shift, user or service point we generate the degree of customer satisfaction?
* Have real-time reports.

Why choose Feedback?

Customer-oriented strategy

* Simple system.
* Reliable.
* Strengthen the organization-client relationship.

Generate reports in real time and reliable service levels, enabling top management to make decisions:

* On Time.
* For service points.
* For employee.

Benefits

* Real-time statistical information for service point, type of service and employee.
* Reports by date range and time range.
* Indicators graphics.
* Reports can be exported to PDF, Excel, TIFF, CSV, without any additional configuration.
* Indicator overall rating for service point based on a weighted moving average, updating time.
* Indicator display information based on traffic light colors.